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 What to do if you forget your password

If you forgot your password but still have the same email address, it is very easy to regain access to your account.

eListas does not know your current password because it is stored in our database after having been encrypted with a one-way algorithm - that is, once it's been encrypted, it cannot be decrypted by inversing the algorithm or by any other means.

Therefore the only way to regain access to your account is by requesting that eListas assigns you a new password and send it to your mailbox. After that, if you don't like the password you receive by mail, you can always change it by visiting the page Change password in the My Info section (it is actually recommended that you change it)

Just complete the following form and eListas will shortly send you the new password.

NOTE: For security reasons you can only request this operation two times a day.

Send new password
Email address:

Read our privacy policy to better understand our commitment to maintain your information confidential.

 What to do if you no longer have your original email account

If you forgot your passowrd and no longer have access to your original email address, the only way to regain access to your account is by contacting us.


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